The Western Balkans police forces must communicate much more effectively with citizens in order to increase the level of trust and confidence in their work; they also need to adapt the methods and channels of communication to the target groups. This is especially important when it comes to younger generations who, as a rule, have much a more negative perception of the institutions than the older population.

Majority of Serbian citizens feel secure, but only 5% of them give credit for that to good work of government bodies. Half of respondents are satisfied with work of the Serbian Army, but 42 % of them are dissatisfied with work of the Judiciary.