The Western Balkans police forces must communicate much more effectively with citizens in order to increase the level of trust and confidence in their work; they also need to adapt the methods and channels of communication to the target groups. This is especially important when it comes to younger generations who, as a rule, have much a more negative perception of the institutions than the older population.

This paper aims to assist all stakeholders to the Brussels Agreement to work effectively toward a positive outcome in northern Kosovo, but also to prepare for contingencies.