The Western Balkans police forces must communicate much more effectively with citizens in order to increase the level of trust and confidence in their work; they also need to adapt the methods and channels of communication to the target groups. This is especially important when it comes to younger generations who, as a rule, have much a more negative perception of the institutions than the older population.

This analysis offers insight into the implementation of special measures for covert data collection, especially special evidentiary actions, which are used throughout the process of discovering and proving special criminal actions.